Legal & Privacy
Vortex Axis Technologies LLC — Covers this site and CrimzonHost services
Plain English summary: We collect only what we need to run our services. We never sell your data to anyone. We are transparent about what we store, why we store it, and who can see it. CrimzonHost service-specific data practices are additionally governed by the CrimzonHost Service Agreements.
Table of Contents
1. Who We Are
Vortex Axis Technologies LLC (“VAST,” “we,” “us,” or “our”) is a United States limited liability company. We operate vortexaxistechnologies.ai (this site) and are the parent company of CrimzonHost (crimzonhost.com), a cybersecurity managed services provider.
For privacy inquiries: [email protected]
For CrimzonHost service privacy questions: [email protected]
2. Information We Collect
Information you provide directly
- Contact data: Name, email address, and company name when you contact us through this site
- Account data: Credentials and billing information when you sign up for CrimzonHost services
- Payment data: Processed by our third-party payment provider — we do not store full card numbers or banking credentials
- Communications: Any messages, support requests, or correspondence you send us
Information collected automatically
- Server logs: IP address, browser type, referring URL, and pages visited — retained for security monitoring purposes only
- CrimzonHost endpoint data: Endpoint count, OS type, and account administrator information required to deliver managed services — governed in full by the applicable CrimzonHost Service Agreement
What we do NOT collect
- Third-party advertising or behavioral tracking data
- Data sold to or purchased from data brokers
- Biometric or sensitive personal identifiers beyond what service delivery requires
3. How We Use Your Information
- To deliver, maintain, and support the services you have engaged us for
- To communicate with you about your account, service changes, or your inquiries
- To detect, investigate, and prevent security threats, fraud, or abuse
- To comply with applicable legal obligations and enforce our agreements
- To improve our products and services based on aggregated, non-identifiable usage patterns
We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.
4. How We Share Your Information
We do not sell, rent, or trade your personal information. Period. This applies to all data collected by VAST and CrimzonHost.
We share data only in these limited circumstances:
- Service delivery partners: Third-party vendors necessary to operate our services (see Section 5). These vendors are contractually bound to appropriate data handling standards.
- Legal compliance: When required by applicable law, regulation, court order, or to protect the rights, safety, or property of VAST, our clients, or the public.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your data may transfer to a successor entity. We will provide 30 days notice before any such transfer affects your data.
5. Third-Party Services
CrimzonHost delivers services through the following third-party platforms, each subject to their own privacy practices:
- SentinelOne — Endpoint detection and response platform (Privacy Policy)
- IDrive — Cloud backup and storage (Privacy Policy)
- S3Drive — Cloud storage access layer
- Action1 — Remote monitoring and patch management (Privacy Policy)
This site uses Cloudflare for security and performance. Cloudflare processes request metadata in accordance with their Privacy Policy.
6. Data Retention
We retain personal data for as long as your account remains active or as needed to provide services. Upon termination of services:
- Account and contact data is deleted or anonymized within 90 days
- Billing records are retained as required by applicable tax and financial regulations (typically 7 years)
- Security logs are retained for up to 12 months for incident investigation purposes
7. Security
Security is not an afterthought at VAST — it is our core business. We apply the same enterprise-grade standards to our own operations that we deliver through CrimzonHost:
- All data in transit encrypted via TLS 1.2 or higher
- Access controls enforced on a least-privilege basis
- Regular internal security reviews of our systems and processes
- Incident response procedures in place for breach notification
In the event of a data breach affecting your personal information, we will notify affected individuals within 72 hours of discovery, consistent with applicable notification requirements.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Delete your personal data (“right to be forgotten”)
- Restrict or object to certain processing activities
- Portability — receive your data in a machine-readable format
- Withdraw consent where processing is based on consent
To exercise any of these rights, contact [email protected]. We will respond within 30 days. We do not charge a fee for reasonable requests.
9. Cookies
This website uses only essential cookies required for core site functionality (session management, security tokens). We do not use:
- Third-party advertising cookies
- Behavioral tracking or retargeting cookies
- Social media tracking pixels
The CrimzonHost billing portal may use session cookies required for authenticated access. These are not used for tracking purposes.
10. Children’s Privacy
Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us at [email protected] and we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify active clients of material changes via email at least 30 days before they take effect. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of our services after a policy change constitutes acceptance of the updated terms.
12. Contact
For privacy-related questions regarding this site or VAST generally:
[email protected]
For CrimzonHost service-specific privacy questions:
[email protected]
Mailing address available upon request for verified legal matters.
Plain English summary: Use our services lawfully. Don’t abuse them or misrepresent yourself. CrimzonHost services are governed by their own service-specific agreements which take precedence for service matters. If something goes wrong, our liability is limited to what you paid us.
Table of Contents
- 1. Acceptance of Terms
- 2. Scope of Services
- 3. Eligibility
- 4. Acceptable Use
- 5. Accounts and Security
- 6. Intellectual Property
- 7. Payment Terms
- 8. Disclaimer of Warranties
- 9. Limitation of Liability
- 10. Indemnification
- 11. Termination
- 12. Disputes & Governing Law
- 13. Changes to These Terms
- 14. Contact
1. Acceptance of Terms
By accessing or using any service, website, or software provided by Vortex Axis Technologies LLC (“VAST,” “we,” “us,” or “our”), you (“User,” “you,” or “your”) agree to be bound by these Terms of Service (“Terms”). If you do not agree to all of these Terms, you must not access or use our services.
If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.
2. Scope of Services
These Terms apply to this website (vortexaxistechnologies.ai) and general VAST services. CrimzonHost services are additionally and primarily governed by the applicable CrimzonHost Service Agreements, which take precedence over these Terms for any service-specific matters.
Grand Media Station, currently in development, will be subject to its own terms of service at launch. Use of any pre-release or beta version is subject to a separate beta agreement.
3. Eligibility
You must be at least 18 years of age and capable of forming a legally binding contract to use our services. By using our services, you represent and warrant that you meet these requirements and that all information you provide is accurate and complete.
4. Acceptable Use
You agree to use VAST services only for lawful purposes and in accordance with these Terms. You must not:
- Use services to engage in any illegal activity or violate applicable local, state, national, or international law
- Attempt to gain unauthorized access to any VAST system, account, or network
- Transmit malware, ransomware, spyware, viruses, or any other malicious code
- Use our services to conduct or facilitate phishing, spam, or social engineering attacks
- Misrepresent your identity, affiliation, or the origin of any communication
- Reverse engineer, decompile, or attempt to extract source code from any VAST software
- Resell, sublicense, or distribute VAST services without written authorization
- Interfere with or disrupt the integrity or performance of our services or infrastructure
- Circumvent any security, authentication, or access control measures
VAST reserves the right to investigate and take appropriate action against violations, including suspending or terminating access and reporting to law enforcement where warranted.
5. Accounts and Security
You are solely responsible for maintaining the confidentiality and security of your account credentials. You agree to:
- Use a strong, unique password for your VAST and CrimzonHost accounts
- Enable multi-factor authentication where available
- Notify us immediately at [email protected] if you suspect unauthorized access to your account
- Not share account credentials with unauthorized individuals
VAST is not liable for losses resulting from unauthorized use of your account caused by your failure to maintain reasonable credential security.
6. Intellectual Property
All content on this website — including but not limited to text, design, code, graphics, logos, product names, and trademarks — is the exclusive property of Vortex Axis Technologies LLC and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, create derivative works of, publicly display, or exploit any VAST content without express written permission. Limited use for personal, non-commercial reference is permitted provided attribution is maintained.
“VAST,” “Vortex Axis Technologies,” “CrimzonHost,” and “Grand Media Station” are trademarks of Vortex Axis Technologies LLC.
7. Payment Terms
Payment terms for specific services are defined in the applicable service agreement (see CrimzonHost Service Agreements). Generally:
- Services are billed in advance for the applicable period
- All fees are non-refundable unless otherwise stated in the applicable service agreement
- VAST reserves the right to modify pricing with 30 days written notice to active subscribers
- Failure to maintain current payment may result in service suspension after reasonable notice
8. Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VAST SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
VAST does not warrant that services will be uninterrupted, error-free, or completely secure. Specific service level commitments for CrimzonHost services are defined in the applicable service agreements.
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL VORTEX AXIS TECHNOLOGIES LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OUR SERVICES.
VAST’s total cumulative liability to you for any claims arising under or related to these Terms shall not exceed the greater of: (a) the total fees paid by you to VAST in the three (3) months preceding the claim, or (b) one hundred US dollars ($100).
10. Indemnification
You agree to indemnify, defend, and hold harmless Vortex Axis Technologies LLC and its affiliates, officers, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising from: (a) your violation of these Terms; (b) your misuse of any VAST service; or (c) your violation of any applicable law or the rights of a third party.
11. Termination
Either party may terminate the service relationship at any time in accordance with the applicable service agreement. VAST reserves the right to immediately suspend or terminate access to services — without prior notice — for material violations of these Terms, including but not limited to illegal use, security threats, or payment fraud.
Upon termination, your right to use VAST services ceases immediately. Provisions of these Terms that by their nature should survive termination (including intellectual property, limitation of liability, and indemnification) will continue to apply.
12. Disputes & Governing Law
These Terms are governed by the laws of the United States and the state in which Vortex Axis Technologies LLC is registered, without regard to conflict of law principles.
Before initiating formal legal proceedings, you agree to first contact VAST at [email protected] to attempt informal resolution. Most concerns can be resolved quickly this way.
Any disputes not resolved informally shall be subject to binding arbitration conducted in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive relief in a court of competent jurisdiction to protect intellectual property or confidential information.
13. Changes to These Terms
VAST reserves the right to modify these Terms at any time. We will provide at least 30 days notice of material changes to active users via email or prominent notice on this site. Your continued use of our services after the effective date of revised Terms constitutes your acceptance of the changes.
It is your responsibility to review these Terms periodically. The “Last updated” date at the top of this page indicates when the Terms were most recently revised.
14. Contact
For legal notices and general questions about these Terms:
[email protected]
For CrimzonHost service and billing matters:
[email protected] (sales)
[email protected] (support)